Customer Service FAQ

Shipping & Delivery

Transit Companies

We ship out all of our orders via United States Postal Service and FedEx

Transit Times

We strive to ship out all orders within 24 business hours. Orders placed Friday and over the weekend will be processed the following Monday. We reserve the right to request signature delivery on any order. Our warehouse is located in St. Louis, Missouri and transit time varies based on destination. Most packages will arrive within three days. Orders going to either coast can take up to five business days to arrive. Our checkout process shows an estimated transit time for USPS Priority Domestic Mail. The estimated time shown does not include processing times in both our warehouse and USPS warehousing facilities during the transit process.

Tracking Information

Shipping confirmation will be emailed to customers at the end of each business day. The tracking number associated to the order will be attached to the order within 24 hours from time of shipment. Only orders for customers that have a registered account with us are able to view their tracking number from the customer account page.

Please note, international tracking numbers can take up to three business days to be loaded to customer accounts

Free shipping policy

Orders over $99 qualify for our free shipping discount. This applies only to the 48 continental states. Shipments going to Alaska, Hawaii, or to a P.O. Box do not qualify because of increased shipping rates to these addresses.

United States Shipping

Federal Express Ground Home Delivery

Federal Express Home Delivery is a ground transit shipping service provided by FedEx. FedEx Home Delivery operates Tuesday through Saturday, no deliveries are made on Sundays or Mondays. At this time, we are only able to offer this service as a paid option through our site.

Federal Express Standard Overnight/2 Day Air

Miniature Market now offers express domestic shipping through FedEx! In order to have your express order shipped on the same business day, the order MUST be placed by 12:00 Noon, CST. Shipping business days are Monday through Friday. FedEx does not offer pick up services on the weekend.

Please Note: We do not offer the FedEx Saturday delivery service. Express orders containing Preorder items will NOT ship until their respective items become available. Requested modifications made to existing express orders will delay shipment, providing the order has not shipped already.

Federal Express Smart Post

FedEx Smart Post is a flat-rate service that we provide for orders under $99.00. The flat-rate charge is $5.99. FedEx Smart Post Packages transit from our warehouse to the delivery destination is a two phase process. FedEx moves the shipment from Missouri to the Postal Office in the destination zip code. The United States Postal Service then delivers the package on their normal delivery route. FedEx Smart Post can take an additional 1 to 2 days for delivery from Fed Ex Home Delivery.

United States Postal Service

We offer both first class and priority mail shipping through USPS. We do not offer expedited shipping through USPS at this time.

$0.99 Shipping

Service is provided by USPS and includes tracking. Orders containing only MTG singles and shipping to the continental U.S. are eligible for the $0.99 shipping option.

International Shipping

We do not offer free shipping to any order going outside the United States. Our international shipping is based on the total weight of your order. You will need to fill up your shopping cart on our website and proceed to check out for a real-time shipping quote.

FedEx International Mail

We now offer a new international shipping option through FedEx. Packages shipped via FedEx International Mail will come with tracking that will track your package through FedEx from the moment it leaves our warehouse until it reaches your country. Tracking from that point to delivery will be available, when offered, through your local Postal Service.

United States Postal Service International

We offer both International First Class Mail (available for orders under 4 lbs.) and Priority International Mail (available on all international orders). Both service do come with tracking numbers, however, tracking is not guaranteed for First Class Mail packages.

APO / FPO

Unlike many of our competitors, we have no problem shipping to an APO/FPO. However, because of the higher postage rates, orders going to an APO/FPO are not eligible for the free shipping discount.

Customer Live Support

Customer Support Hours

Our Customer Support Team is available Monday through Friday from 8:00 am CST to 5:00 pm CST. Customer Support is closed on all major holidays.

Contacting Support:

You can contact our Customer Support Team via email or phone. Our staff can be reached via email at support@miniaturemarket.com and via phone at 877-326-4429.

Response Times

Customer Support strives to answer all inquiries as quickly as possible. We answer all emails in the order in which they are received. We attempt to answer all emails within one business day.

Returns & Replacements

Miniature Market will accept returns on all unopened products within 3 days of delivery. Please email support@miniaturemarket.com for approval before sending back merchandise. All returns are subject to a 15% restocking fee.

If a sealed product is missing parts, you will have to contact the manufacturer to correct the problem. If you need help finding the contact information for the manufacturer, you may call or email Miniature Market and we will be happy to assist you.

Due to the fluidity of the Magic singles market we are unable to accept returns on singles. The only exception to this policy is if you have received a card in a condition inconsistent with the guidelines of our Grading Policy. If you feel this applies to a card you have purchased, email support@miniaturemarket.com within 3 days of delivery to resolve the issue via exchange or refund. Please wait for approval from our customer service team before sending back any merchandise.

Grading Policy

See Grading Policy page for more details

Payment, Pricing & Promotions

All pricing is listed in USD.

Our website accepts all major credit cards and PayPal as acceptable methods of payment. If you are a U.S. resident you may pay with a check/money order, but the items will not ship until payment has cleared.

Sometimes we will temporarily discount a product's price or run promotions on certain product lines. These changes are time-sensitive and Miniature Market reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.


Miniature Market reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after an order confirmation has been received. In the case of a pricing error Miniature Market will contact you via email regarding the error and will process a full refund for the order.

Preorders

Many times we offer products for sale before they are released by the manufacturer. If you purchase one of these items, payment is required at the time the order is placed. If there are other items on the order, we will not ship the entire order until the preorder product comes out. If an item says preorder in the title, it means the item is not yet available and we are taking advance orders. The quantity available and 'In Stock' notation displays the amount we have left based on our current order with the supplier.

All preorders must ship out in one shipment and existing preorders cannot be split into separate orders.

Out of Stocks

If an item is out of stock on your order, we will refund your account for the item and ship the rest of the order. There are exceptions when we know an item will be restocked shortly, in which case we will hold the order and ship it in its entirety the following day.

Ordering & Order Statuses

If you want to place an order on our website we require an email address to be associated with the order. This email address will also be your user id so you can log in and change your personal information. We will use this email address to send order confirmations and shipping notices as well.

Order Statuses

Order Received - When you place your order and the payment has been received your order moves to this order status. Your order is placed in queue for our warehouse to invoice and begin processing your order.

Processing - The Processing status means that your order has been invoiced and our team of order pullers are currently gathering the items for your order.

Contents Verified - During this status, your items are put through our quality assurance stations. The items in your order are double checked with a barcode scanning system, and then moved to our packing and shipping stations.

Please note: Orders in the Contents Verified section can no longer be modified or added to.

Processing Preorder and Processing Multiple Preorders - These statuses mean that your order has an item that is on preorder. Preorders are items that we sell to guarantee you the item when it is released. When placed in a preorder status, your order is moved to our Preorder Department, who will manage your order until all of your preorder items have released.

Shipped - The shipped status means that your order has been completed and a shipping label has been placed on your package. Our package pick up happens around 3:00 pm CST for the USPS and 5:00 pm CST for UPS. You will receive the shipping email from our system when the order has been moved to Shipped in our system. Tracking information can take up to 24 hours after the packages have been picked up by the shipping company to be attached to your order.

Customer Holds

Not Ready for Your Order to Ship Yet?

Select customer hold as your shipping method during check out and we will have your order held until you are ready for it to ship.

Want to Add to Your Customer Hold Order Before it Ships?

Simply place your new order(s) and select the customer hold shipping method during checkout and your new order(s) will be held so they can be linked when you are ready to have your order(s) shipped.

Ready to Have Your Customer Hold Order Shipped?

Once you are ready to have your order(s) shipped, simply email (support@miniaturemarket.com) or call (877-326-4429) our support team and let us know. Your order(s) will NOT ship until you have contacted Miniature Market Support.

  • Customer hold feature is currently only available within the continental 48 states.
  • Payment is required in full at time of purchase for all orders. Unpaid orders will be subject to cancellation and will not be held under the Customer Hold feature.
  • If Customer Hold is selected as the shipping method, the order will NOT ship until you contact Miniature Market.
  • If your order(s) total over $99 at the time of shipment, they will ship via our Free Shipping option. Orders totaling under $99 will require a $5.95 Flat Rate shipping fee.
  • Once you have requested your order(s) ship, it can take one to two business days to process and ship your order.
  • Cancellation of orders over 60 days old may be subject to our 15% restocking fee.
  • To ensure inventory integrity all individual orders must ship in one shipment. For this reason existing orders cannot be split into multiple orders or shipments.
  • Customer Hold feature is not available on Magic Singles.
  • Any abuse of the Customer Hold system could result in the cancellation of your order(s) or the discontinued privilege of using this feature. (Ex: excessive cancellation of orders, attempting to circumvent other stated policies, etc.)
  • Our Customer Hold feature is subject to change or discontinuation at any time.

Retail Store

Store Hours

The retail store is open Monday through Friday 8:00 am CST to 6:00 pm CST and Saturday 10:00 am CST to 4:00 pm CST.

Pick Up Orders

You are able to choose Retail Store – Pick Up (In St. Louis, Missouri) upon check out on our website. If you choose this option, we will have your order processed and ready for pick up in our retail store within one business day.

Please note: Orders must be placed and payment received prior to 5:00 CST in order to ensure same day pick up. Orders placed after 5:00 CST will not be available for pick up until the following business day.

As the Magic: The Gathering department is closed on Saturday, orders containing Magic booster boxes or singles, placed after 5:00 CST on Friday, will not be available for pick up until the following Monday.

If your order is not picked up within 30 days, your order is subject to cancellation

Payment Types:

We offer Cash as a payment type upon checkout on our website for retail store pick-ups. Cash orders will not be processed until payment is received. Orders that have not been paid in full within two weeks will be cancelled.

Rewards Program

Program Participation

In order to receive rewards from the Miniature Market Customer Appreciation Program, you must be a registered user on our website. By creating an account you will automatically be enrolled in the reward program.

Earning Rewards

All orders placed while logged into your account will earn one (1) reward point per dollar spent. We offer several ways in which customers can earn additional reward points. Please see our Rewards Page for full details: https://www.miniaturemarket.com/rewards. Please note: You must be logged into your customer account in order to earn reward points. Throughout the year, we offer promotional increases to reward point acquisition. These promotions are advertised on our main website page and promotional emails.

Spending Rewards

To use your reward points, you must be logged into your account upon checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent, will be shown to you in the Payment Method area of the checkout.

Please Note: Our Customer Support Staff cannot apply points to orders that they create.

Magic the Gathering

As an authorized Wizards of the Coast online retailer, we cannot ship Magic outside the U.S. This includes store owners. We will not make any exceptions.

Deal of the Day

Our Deal of the Day runs from 12:01 am to 11:59 pm each day. Once the allotted amount has sold out or the 24-hour period has passed, the deal ends. These offers cannot be applied retroactively and it cannot be honored after the sale has expired. All Deals of the Day are sold on a first-come, first-served basis and terms are non-negotiable.

Gift Certificates

We sell gift certificates in United States monetary denominations starting at $5 and going up to $250. Gift Certificate codes are generated by our Customer Support Staff. If you order a gift certificate outside of our business hours, your gift certificate code will be generated and sent to you on the next business day. To use your gift certificate, proceed to checkout and enter the code in the “Discount Codes and Gift Certificates” box provided and hit “Apply Coupon”. You can check your remaining balance the same way. If you’re not ready to place an order but want to check the status and balance of your gift certificate, just login to your account and you can do so from your account dashboard. Gift Certificates expire 2 years after date issued.

Product Alerts

Sign up on an item page to receive notifications regarding the item's price and inventory. You must be signed into your account to sign up for notifications and will receive confirmation on the product page for your product notification selections. In addition, you will see a record of your product notifications in your customer account.

Preorder Release

You will receive an email once the current preorder has arrived in our warehouse and released. Please note, however, that the release of an item does not guarantee the availability of that item for purchase. In cases of very popular items we may sell through our entire preorder allocation and may not have additional copies available for sale when the product first releases.

Price Drop

You will receive an email once the price drops on the selected product. You will be notified both for standard price changes as well as sale price changes. You will not, however, receive notification for Daily Deal pricing. To ensure you know about all of our Daily Deals, please sign up for our Daily Deal’s newsletter.

Please note that you will only receive one price notification. After receiving a price drop notification, you will need to sign up again for a product notification if you wish to be alerted of future price drops.

Low Stock

You will receive an email once the selected item has two or fewer items left in stock. This product notification does not reserve quantity for you and the item may still sell out shortly after the email has been sent. After receiving a low stock notification you will need to sign up again for the product notification if you would wish to not purchase the item at this time but do wish to be alerted of the low stock in the future.

Restock

You will receive an email once the selected item has been restocked. We regularly restock many of our popular items and do strive to restock at high enough quantities to fulfill current demand for a product. However, it is not uncommon that due to limited availability on an item, that we may receive smaller than desired restocks on popular items which will lead to the item selling out quickly after being restocked. This product notification does not secure quantity for you and the item could sell out again after the notification has been sent. After receiving a restock notification on a product you will need to sign up again for the product notification if you would wish to receive future notifications due to an out of stock.

Wishlist

You must be logged into your customer account to utilize the Wishlist Features:

Save

You can add items to your Wishlist by clicking on the heart icon on any category or product page. Items can also be moved to your Wishlist from your shopping cart by clicking on the heart icon next to the product you want to move. Once you move an item to your Wishlist, it will no longer be in your shopping cart.

View

To view all items in your Wishlist, simply log into your account and click on Wishlist or if you are already logged in, you can easily find it by clicking the heart icon above the search bar. In your wish list you can also see the current selling price of the item as well as the current quantity available for sale.

Share

Email friends and family a link to your Wish List so you get exactly what you want! From your Wish List, click the ‘Share Wishlist’ button. You will be prompted to enter the recipient email address(es) and you can even add a personalized message for them. Please note, your Wishlist will not be updated based on purchase made by your friends & family and any gifts purchased would need to be manually removed from your Wishlist.

Shop

Once an item is in your Wishlist, you can easily move it to your shopping cart to purchase, by clicking on the red shopping cart button.

Search Tips

If you are having trouble searching for a specific phrase or group of words, enclose the search terms in quotation marks.

Example: "Fire Demon"

Privacy & Security

Miniature Market knows that the privacy and security of your information is important to you. We appreciate that you trust us, and we want you to know how well we guard your privacy. By visiting our site, you accept the practices described in this notice.

What information about customers do we store?

Information given to us by you - We keep all information you enter, such as name address, etc. "Cookies" on your computer - We store a "digital cookie" on your computer so we can keep track of your shopping cart order when your are shopping with us. However, to protect your privacy, we don't show any of your account information until you have entered the password you selected when you set up your account. If you, as a user of the site, choose to not accept cookies, this will not prevent you from shopping on our site. However, you won't be able to use the shopping cart. After choosing the items you wish to purchase, you can then either e-mail the order to us, or call us on the phone, or fax us with the list of items you wish to order.

Information on current and past orders - We do store the contents of present and past orders on the website for your personal information. These are not accessible without entering the password you selected when you set up your account.

How secure is the information on the Web site?

All your private information is stored on the site using Secure Sockets Layer (SSL) software, which encrypts the information you input. Only the information listed in the section below can be physically seen on our site, and only by yourself or someone else you have given your password to.

NOTE: Your credit card is never listed on our site. All our credit card processing is handled by PayPal, an international company authorized by all the major credit card companies to handle confirmation and charging of credit card numbers.

Children

Miniature Market welcomes users of all ages to use our website. However, if you are under the age of 13, you may not register on our website without permission from your parents, as that is against FTC (Federal Trade Commission) rules about collection of personal information from children. If you then are under 13, and want to register on our site, we suggest that instead you have your parents register to use the site, and ask them permission to use their account.

Conditions of Use, Notices & Revisions

If you visit the Miniature Market Web site, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Missouri. If you have any concerns about the privacy at Miniature Market, please send a thorough description to support@miniaturemarket.com, or use our Customer Live Support tab, and we will try to resolve it. If we ever decide to change the way we use your personal information on our site, we will first notify you by e-mail of our intent to change our policy. You will be able to choose whether you are willing to be included in our policy change. If we ever change our Privacy Policy, we will post that change in the News section on the front page of our site, and will leave that notice posted for at least one month.

Support Links

We use email links located on the Contact Us page, Buying Page, FAQ Page and other informational pages, to allow you to contact us directly with any questions or comments you may have. We read every message sent in and reply to all questions asked within 1 business day. This information is used to respond directly to your questions or comments. We may (and often have) filed your comments to improve the site and its operations, or to correct mistakes you have pointed out to us. Your personal information is not shared outside the company under any circumstances, unless we first ask and you give us specific permission.