Welcome to Miniature Market, your online gaming spot!

Miniature Market offers free shipping on orders over $99!

Customer Service FAQ

Shipping & Delivery

Transit Companies: We ship out all of our orders via United States Postal Service, UPS or FedEx.

Transit Times: We strive to ship out all orders within 24 business hours. Orders placed Friday and over the weekend will be processed the following Monday. We reserve the right to request signature delivery on any order. Our warehouse is located in St. Louis, Missouri and transit time varies based on destination. Most packages will arrive within three days. Orders going to either coast can take up to five business days to arrive. Our checkout process shows an estimated transit time for USPS Priority Domestic Mail. The estimated time shown does not include processing times in both our warehouse and USPS warehousing facilities during the transit process.

Tracking Information: Shipping confirmation will be emailed to customers at the end of each business day. The tracking number associated to the order will be attached to the order within 24 hours from time of shipment. Only orders for customers that have a registered account with us are able to view their tracking number from the customer account page.

Free shipping policy: Orders over $99 qualify for our free shipping discount. This applies only to the 48 continental states. Shipments going to Alaska, Hawaii, or to a P.O. Box do not qualify because of increased shipping rates to these addresses.

International Shipping: We do not offer free shipping to any order going outside the United States. Our international shipping is based on the total weight of your order. You will need to fill up your shopping cart on our website and proceed to checkout for a real-time shipping quote. We use the United States Postal Service (usps.com) for all of our international shipping. The two options we offer is International First Class Mail (available for orders under 3 lbs.) and Priority International Mail (available on all international orders).

Federal Express Home Delivery: Federal Express Home Delivery is a ground transit shipping service provided by FedEx. FedEx Home Delivery operates Tuesday through Saturday, no deliveries are made on Sundays or Mondays. At this time, we are only able to offer this service as a paid option through our site.

UPS Next Day Air Saver/2nd Day Air: Miniature Market now offers express domestic shipping with UPS! In order to have your express order shipped on the same business day, the order MUST be placed by 12:00 Noon, CST. Shipping business days are Monday through Friday. UPS does not offer pick up services on the weekend. Please Note: we do not offer the UPS Saturday delivery service. Express orders containing Preorder items will NOT ship until their respective items become available. Requested modifications made to existing express orders will delay shipment, providing the order has not shipped already.

UPS SurePost: UPS SurePost is a flat-rate service that we provide for orders under $99.00. The flat-rate charge is $7.95. UPS SurePost transit from our warehouse to the delivery destination is a two phase process. UPS moves the shipment from Missouri to the Postal Office in the destination zip code. The United States Postal Service then delivers the package on their normal delivery route. Depending on the destination, UPS Ground drivers will also deliver UPS SurePost shipments if they have a delivery in the same area. UPS SurePost can take an additional 1 to 2 days for delivery from UPS Ground transit times.

UPS My Choice: Miniature Market recommends UPS My Choice for managing your orders shipping with UPS. The benefits to you, our customers, include mobile shipping notifications, rerouting services and electronic drop-off authorization, among others. This is not a paid advertisement. We've tried out this service and found it really helps if you regularly shop online. Check it out!

Unlike many of our competitors, we have no problem shipping to an APO/FPO. However, because of the higher postage rates, orders going to an APO/FPO are not eligible for the free shipping discount.
Customer Live Support
Customer Support Hours: Our Customer Support Team is available Monday through Friday from 8:00 am CST to 5:00 pm CST. Customer Support is closed on all major holidays.
Contacting Support: You can contact our Customer Support Team via email, phone, and live chat. You can use our Customer Live Support tab from any page on our website to contact support; you can email us at support@miniaturemarket.com, or call us at 877-326-4429.
Response Times: Customer Support strives to answer all inquiries as quickly as possible. We answer all emails in the order in which they are received. We attempt to answer all emails within one business day.
Returns & Replacements

Miniature Market will accept returns on all unopened products within 3 days of delivery. Please email support@miniaturemarket.com for approval before sending back merchandise. All returns are subject to a 15% restocking fee.

If a sealed product is missing parts, you will have to contact the manufacturer to correct the problem. If you need help finding the contact information for the manufacturer, you may call or email Miniature Market and we will be happy to assist you.

Payment, Pricing & Promotions

Our website accepts all major credit cards and PayPal as acceptable methods of payment. If you are a U.S. resident you may pay with a check/money order, but the items will not ship until payment has cleared.

Sometimes we will temporarily discount a product's price or run promotions on certain product lines. These changes are time-sensitive and Miniature Market reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.

Many times we offer products for sale before they are released by the manufacturer. If you purchase one of these items, payment is required at the time the order is placed. If there are other items on the order, we will not ship the entire order until the preorder product comes out. If an item says preorder in the title, it means the item is not yet available and we are taking advance orders. The quantity available and 'In Stock' notations displays the amount we have left based on our current order with the supplier.

Customers may add additional items to standing preorders as long as all the items go out on one shipment. This helps protect our stock integrity and prevents multiple shipping charges for both our company and the customer.

Out of Stocks
If an item is out of stock on your order, we will refund your account for the item and ship the rest of the order. There are exceptions when we know an item will be restocked shortly, in which case we will hold the order and ship it in its entirety the following day.
Ordering & Order Statuses
If you want to place an order on our website we require an email address to be associated with the order. This email address will also be your user id so you can log in and change your personal information. We will use this email address to send order confirmations and shipping notices as well.

Order Statuses:
Order Received - When you place your order and the payment has been received your order moves to this order status. Your order is placed in queue for our warehouse to invoice and begin processing your order.
Processing - The Processing status means that your order has been invoiced and our team of order pullers are currently gathering the items for your order.
Contents Verified - During this status, your items are put through our quality assurance stations. The items in your order are double checked with a barcode scanning system, and then moved to our packing and shipping stations. Please note: Orders in the Contents Verified section can no longer be modified or added to.
Processing Preorder and Processing Multiple Preorders - These statuses mean that your order has an item that is on preorder. Preorders are items that we sell to guarantee you the item when it is released. When placed in a preorder status, your order is moved to our Preorder Department, who will manage your order until all of your preorder items have released.
Shipped - The shipped status means that your order has been completed and a shipping label has been placed on your package. Our package pick up happens around 3:00 pm CST for the USPS and 5:00 pm CST for UPS. You will receive the shipping email from our system when the order has been moved to Shipped in our system. Tracking information can take up to 24 hours after the packages have been picked up by the shipping company to be attached to your order.
Retail Store
Store Hours: The retail store is open Monday through Friday 8:00 am CST to 6:00 pm CST and Saturday 10:00 am CST to 4:00 pm CST. Please note: Orders placed within the last 30 minutes of operation will not be available for pick up until the following business day.
Pick Up Orders: You are able to choose Retail Store – Pick Up (In St. Louis, Missouri) upon check out on our website. If you choose this option, we will have your order processed and ready for pick up in our retail store within one business day. Please note: If your order is not picked up within 30 days, your order is subject to cancellation.
Payment Types: We offer Cash as a payment type upon checkout on our website for retail store pick-ups. Cash orders will not be processed until payment is received. Orders that have not been paid in full within two weeks will be cancelled.
Rewards Program
Program Participation: In order to receive rewards from the Miniature Market Customer Appreciation Program, you must be a registered user on our website. By creating an account you will automatically be enrolled in the reward program.
Earning Rewards: All orders placed while logged into your account will earn one (1) reward point per dollar spent. Throughout the year, we offer promotional increases to reward point acquisition. These promotions are advertised on our main website page and promotional emails.
Spending Rewards: To use your reward points, you must be logged into your account upon checkout. While viewing your cart, you may use the reward point slider to use all or a portion of your points on your order. Please Note: Our Customer Support Staff cannot apply points to orders that they create.
Search Engine Tips

If you are having trouble searching for a specific phrase or group of words, enclose the search terms in quotation marks.

Example: "Fire Demon"

Magic the Gathering
As an authorized Wizards of the Coast online retailer, we cannot ship Magic outside the U.S. This includes store owners. We will not make any exceptions.
Deal of the Day

Our Deal of the Day runs from 12:01 am to 11:59 pm each day. Once the allotted amount has sold out or the 24-hour period has passed, the deal ends. These offers cannot be applied retroactively and it cannot be honored after the sale has expired. All Deals of the Day are sold on a first-come, first-served basis and terms are non-negotiable.

Gift Certificates

We sell gift certificates in United States monetary denominations starting at $5 and going up to $250. Gift Certificate codes are generated by our Customer Support Staff. If you order a gift certificate outside of our business hours, your gift certificate code will be generated and sent to you on the next business day. To use your gift certificate, proceed to checkout and enter the code in the “Discount Codes and Gift Certificates” box provided and hit “Apply Coupon”. You can check your remaining balance the same way. If you’re not ready to place an order but want to check the status and balance of your gift certificate, just login to your account and you can do so from your account dashboard.

Privacy & Security

Miniature Market knows that the privacy and security of your information is important to you. We appreciate that you trust us, and we want you to know how well we guard your privacy. By visiting our site, you accept the practices described in this notice.

What information about customers do we store? Information given to us by you - We keep all information you enter, such as name address, etc. "Cookies" on your computer - We store a "digital cookie" on your computer so we can keep track of your shopping cart order when your are shopping with us. However, to protect your privacy, we don't show any of your account information until you have entered the password you selected when you set up your account. If you, as a user of the site, choose to not accept cookies, this will not prevent you from shopping on our site. However, you won't be able to use the shopping cart. After choosing the items you wish to purchase, you can then either e-mail the order to us, or call us on the phone, or fax us with the list of items you wish to order.

Information on current and past orders - We do store the contents of present and past orders on the website for your personal information. These are not accessible without entering the password you selected when you set up your account.

How secure is the information on the Web site? All your private information is stored on the site using Secure Sockets Layer (SSL) software, which encrypts the information you input. Only the information listed in the section below can be physically seen on our site, and only by yourself or someone else you have given your password to. NOTE: Your credit card is never listed on our site. All our credit card processing is handled by PayPal, an international company authorized by all the major credit card companies to handle confirmation and charging of credit card numbers.

Children Miniature Market welcomes users of all ages to use our website. However, if you are under the age of 13, you may not register on our website without permission from your parents, as that is against FTC (Federal Trade Commission) rules about collection of personal information from children. If you then are under 13, and want to register on our site, we suggest that instead you have your parents register to use the site, and ask them permission to use their account.

Conditions of Use, Notices & Revisions If you visit the Miniature Market Web site, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Missouri. If you have any concerns about the privacy at Miniature Market, please send a thorough description to support@miniaturemarket.com, or use our Customer Live Support tab, and we will try to resolve it. If we ever decide to change the way we use your personal information on our site, we will first notify you by e-mail of our intent to change our policy. You will be able to choose whether you are willing to be included in our policy change. If we ever change our Privacy Policy, we will post that change in the News section on the front page of our site, and will leave that notice posted for at least one month.

Support Links We use email links located on the Contact Us page, Buying Page, FAQ Page and other informational pages, to allow you to contact us directly with any questions or comments you may have. We read every message sent in and reply to all questions asked within 1 business day. This information is used to respond directly to your questions or comments. We may (and often have) filed your comments to improve the site and its operations, or to correct mistakes you have pointed out to us. Your personal information is not shared outside the company under any circumstances, unless we first ask and you give us specific permission.

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