We've Moved Warehouses!

Here's what you need to know



STARTING FRESH IN 2023

January 20, 2023


We’re extremely happy to let you know that Miniature Market is back to our normal shipping times!

With new processes in place, we are shipping more orders than ever. Our customer service team is also caught up on tickets from the holiday rush and has reopened our website live chat feature. See here for updated hours and how to contact us: Customer Support

We thank you for your patience during our new warehouse growing pains and are excited to bring you faster shipping times, better deals, and an even bigger selection of your favorite items in 2023.


Sincerely,

Michael Noer, CEO
(on behalf of the entire Miniature Market team)



NEW WAREHOUSE UPDATE

December 20, 2022


Holidays are better with games, and we would like to thank you for shopping with us this season.

We are proud to share that all orders placed on or before December 4th were successfully shipped out and are now on their way with USPS or UPS. We'd like to take this time to thank our warehouse staff for fulfilling 2x more orders per day in order to get your games to you. We’re extremely happy to let you know that Miniature Market is completely caught up and back to our normal processing times.

If you missed our deadline, there is still time to grab a gift card or stock up on some party games for your New Year’s plans. Don't forget also, if you live in St. Louis, Missouri metro area, or are traveling to Missouri this year, you have until December 20th to order your gifts online to pick up in-store.

We'd like to wish all of you Happy Holidays and a Happy New Year. Game on!


Sincerely,

Michael Noer, CEO
(on behalf of the entire Miniature Market team)





MINIATURE MARKET IS GROWING - THANKS TO YOU - NEW WAREHOUSE UPDATE

November 17, 2022


This fall, Miniature Market announced exciting news: a move to our brand-new warehouse, more than double the size of our previous location! While that is exciting for us to be better, in the long run, servicing you, it has taken us longer than planned to get settled and slowed down our normally stellar receiving and shipping times. With over double the space to house so many games comes additional challenges and amazing opportunities. Some of the opportunities include:

  • A safer work environment for our employees (for example we use forklifts now instead of manually pushing pallets and climbing ladders, we have better environmental control for hot summers and cool winters in St. Louis, and the lighting and air quality are vastly improved)
  • We’ve promoted dedicated and talented people into new leadership roles. Miniature Market is a great place for a career, not just a job, if you’re interested click the link here: Join the Miniature Market Family! Careers & Jobs | Miniature Market
  • We’re using more space to offer even wider selections and offer fun, creative promotions that save you money
  • We’re able to help our important publisher partners fulfill their new releases directly to you

Having said that, we understand that it has been frustrating for some of you waiting longer than you’re accustomed to for Miniature Market packages to arrive. We understand and thank you for your patience as our entire Miniature Market team is working hard to get back to normal as fast as possible. What we’re doing now includes:

  • Everyone on the office team, including customer service, is assisting by working in the warehouse (we know that has slowed down our email responses and required shortened phone hours, we’ll get back to our normal high customer service standards soon)
  • We’ve hired nearly 30 new warehouse workers who are getting up to speed on the Miniature Market way (and enjoying great new benefits, compensation and being part of a joyful industry)
  • We’ve added a second shift for the first time so we can organize inventory and pull your orders all day long

We’re happy to report that these efforts and many others are helping us to catch up every day. Of course, we’re now in the most active time of the year, so what does it mean for Black Friday? We’ve prepared an amazing week of promotions for you with thousands of products discounted, including exclusive doorbusters. So, stay tuned and even if it may take a couple days longer to get your packages, we assure you, this will be the best Black Friday ever.

As for Christmas gift buying? We want everyone to know we’re setting an early deadline of placing your order by Sunday, December 4th just to ensure that everything arrives on time. If that changes and we catch up sooner, we’ll let you know.

We want to thank you again for your patience, we know we wouldn’t be here if it wasn’t for you. We can’t wait to show you all the great improvements thanks to our new warehouse. More new product arrivals. More space for restocks and product exclusives. More MM merch. More space to house customer holds. And the most important, more time for you to game!


Sincerely,

Michael Noer, CEO
(on behalf of the entire Miniature Market team)



If you have any questions, comments, or concerns please reach out to our customer service team via email ([email protected]) or by phone 877-326-4429.