PLEASE NOTE: As we are in the process of moving our 'dungeon', Customer hold orders released on or after July 27th will be available for shipping beginning on Monday, August 8th. Orders will ship out in the order in which they were released.

  • Not Ready for Your Order to Ship Yet?
  • We’ve Got You Covered!
  • Select Customer Hold as your shipping method during check out and we will have your order held until you are ready for it to ship.

  • Want to Add to Your Order Before it Ships?
  • Not a Problem!
  • Simply place your new order(s) and select the Customer Hold shipping method during checkout and your new order(s) will be held so they can be linked when you are ready to have your order(s) shipped.

  • Ready to Have Your Order Shipped?
  • Just let us know!
  • Once you are ready to have your order(s) shipped, simply email [email protected] or call our support team (877-326-4429) and let us know. Please be sure to include your order number(s). Your orders will NOT ship until you have contacted Miniature Market Support.

  • Customer Hold feature is currently only available within the continental 48 states.
  • Payment is required in full at time of purchase for all orders. Unpaid orders will be subject to cancellation and will not be held under the Customer Hold feature.
  • If Customer Hold is selected as the shipping method, the order will NOT ship until you contact Miniature Market.
  • If your order(s) total over $99 at the time of shipment, they will ship via our Free Shipping option. Orders totaling under $99 will require a $5.99 Flat Rate shipping fee.
  • Once you have requested your order(s) ship, it can take one to two business days to process and ship your order.
  • To ensure inventory integrity all individual orders must ship in one shipment. For this reason existing orders cannot be split into multiple orders or shipments.
  • Customer Hold feature is available on regular price items and sale items.
  • Any abuse of the Customer Hold system could result in the cancellation of your order(s) or the discontinued privilege of using this feature. (Ex: excessive cancellation of orders, attempting to circumvent other stated policies, etc.)
  • Our Customer Hold feature is subject to change or discontinuation at any time.